A man dies and Yamaraj asks him if he wants to go to hell or heaven. When undecided Yamaraj says I will show you both and you decide. First he takes the man to heaven where everybody is leading a normal life as they did in earth. The man kept quite and he was taken to hell, where everyone was enjoying drinks, apsaras, joy rides, and everything unimaginable. So when asked what his choice would be the man jumped and said hell. So be it said Yamaraj and the man was send to hell. But when he reached there everything had changed. Some were chained, others were crying and screaming due to torture. When he asked what this is not what he was promised earlier, Yamaraj said that was just advertisement to attract you.
Does Neeraj Gupta book Meru Cabs when he has an important meeting or need to travel with his family during peak vacation season? He should, then he would know that the claim of Meru Cabs being a leading service provider is a myth or purely outdated statement. They talk about women safety, but when a cab service provider does not live up to a service promised how can we trust with our lives.
My wife was travelling alone from Bangalore and had to catch the morning train at 6:00 a.m. I booked MeruCabs a week in advance for today's travel for 5:00 a.m. They promised that the cab driver will be at my house ten minutes prior. He did not reach till 5:10 a.m. or pick calls and she panicked as it was peak season. It would be impossible to reschedule travel plans in the last minute. Against all hope she took an auto and reached the station. But when the driver did not reach at 5:25 a.m., I called customer care and they promised to send another cab in ten minutes which did not happen. After the third call, a driver called me at 5:48 a.m. and told me that he was in Domlur and can reach by ten minutes. When I asked him if it would be possible to reach the station by 6:10 a.m., he honestly told me that latest he could make is by 6:25 a.m.
After filling a complaint in the morning, imagine my surprise when I get a bill for Rs.1000 for a service I did not use. Meru Cabs, your service is par excellence.
Wishing your staff and management a very happy Christmas and New Year. Hope you continue to give such service next year also.
#WomenSafety
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